Lights-Out for Windows Home Server v1
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Troubleshooting client installation

Troubleshooting steps for a failed client installation.

Description
Symptom

Your client does not update within 15 minutes after installing a new version on the server. Lights-Out displays "update in progress" or still displays the old version number with a warning symbol:

Troubleshooting Steps
  1. Reboot your client machine and wait until it's online again. If it still shows the old version number proceed with step 2.
  2. On your client computer open \\Server\Software\LightsOut. This folder contains the client installer LightsOutClientInstall.exe. Double click to start the installation.
  3. Should the installation fail with a error message like "Error reading from file: ...OFFLINE..\NLog.dll" then open explorer, change folder options to show hidden files and folder, then navigate to the path shown in the error message.

 

The number in curly braces my vary on your system. Typically you find a path like 

 

C:\ProgramData\{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX} on Windows Vista/7
C:\Documents and Settings\All Users\Application Data\{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX} on Windows XP

 

Verify that the folder in curly braces is empty, except one sub folder called OFFLINE, remove that folder (the XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX with curly braces). 

Then repeat step 2.

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Copyright (c) Martin Rothschink, AxoNet Software GmbH 2008-2014
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